At the moment we only ship within Mexican territory.
Our site Email It is designed exclusively for customers with a delivery address in Mexico.

If you wish to purchase our products from another country, we recommend checking availability with local distributors or contacting our customer service team for more information.

We accept all major secure payment methods available in Mexico:

• Credit and debit cards (Visa, Mastercard, American Express).

• Bank transfer or electronic payment through authorized platforms.

• Payments with PayPal and digital wallets (when enabled).

All payments are processed securely and encrypted.
Orders will only be processed after the payment confirmation..
Any additional charges (for interest or bank fees) will depend on the conditions set by your financial institution.

Yes, provided that the delivery address is in Mexico..
Visa or Mastercard cards issued outside the country are accepted, but the order must be sent to a national address.

Orders are processed within 1 to 2 business days after payment confirmation.
The estimated delivery time is 3 to 5 business days depending on your location.

During promotions, peak seasons or special dates, times may be slightly longer.
You will receive a email with the tracking number once your order has been dispatched.

Yes. We offer Free shipping on purchases over $1,000 MXN.
For orders below that amount, the shipping cost is calculated automatically during the checkout process before payment.

When your order is shipped, you will receive an email with your guide number and the direct link to the carrier's page.
You will be able to check the status of your shipment and the estimated delivery date in real time.

Yes, we only accept returns in the following cases:

• The product arrived damaged or defective..

• A was delivered incorrect product or different from the one requested.

Applications must be made within the 10 calendar days after receiving the order,sending a Email with photographs of the product, packaging and proof of purchase.

The items must be returned Unused, in its original packaging and with all accessories included.
Once the return has been verified, we will process the refund or replacement as appropriate.

If your order is still has not been sent,contact us as soon as possible at Email with the order number and the new shipping details.
Once the order has been dispatched, it is no longer possible to modify the address or cancel the shipment.

In case of cancellation before shipment, the refund It will be done using the same payment method used.

To reset your password:

1. On the home page, click on “Forgot your password?”.

2. Enter your registered email address.

3. You will receive an email with a link to reset it.

For security, we recommend creating a new password that is different from the temporary one.
If you are having difficulties, you can write to us at Email and we will gladly assist you.

In Musgo de Roble México include free samples in some special orders and campaigns.
In addition, we invite you to follow us on our social networks and subscribe to our newsletter to receive notifications about promotions and launches with gifts or trial kits.

If you represent an organization, wellness project, school, or health center and wish to collaborate or request support, please send your proposal to Email 
We will evaluate your application based on our values ​​of sustainability, well-being and social purpose, and we will contact you if it is approved.

Yes. In Musgo de Roble work exclusively with brands committed to sustainability, purity, and environmental ethicsas Primavera Life and Essential Therapeutics.
All our products are made with ingredients natural, organic and cruelty-free..

We do not conduct animal testing or collaborate with laboratories that do.
We support a model of conscious beauty and wellness that respects people, animals, and the planet.

You can purchase them directly from our website www.musgoderoble.mx, where you will find the complete catalog, special editions and exclusive sets.

We also selectively distribute our products in wellness spaces, spas and natural shops in Mexico.
To find nearby points of sale, write to us at Email  indicating your city or postal code.

Our team is available to answer your questions or help you with any order.

📧 ayuda@musgoderoble.mx
📞 +52 442-674-2645
🕓 Schedule: Monday to Friday from 9:00 a.m. to 6:00 p.m. (Central Mexico Time)