Privacy Commitment

At Musgo de Roble S. de R.L. de C.V. (hereinafter, “Musgo de Roble”), we value the trust you place in us by sharing your personal data.
As a company committed to well-being, ethics, and transparency, we work to protect your information and ensure that your shopping experience is safe, reliable, and respectful of your privacy.

This Privacy Policy explains how we collect, use, protect and, where applicable, share your personal data when you interact with us through our website www.musgoderoble.mx and social media or customer service channels.

1. Who are we?

Musgo de Roble S. de R.L. de C.V.
RFC: MRO041008AR3
Address: Calle del Puente de Alvarado 406, Santiago de Querétaro, Qro., México

We are responsible for the processing of your personal data in accordance with the Federal Law on the Protection of Personal Data Held by Individuals (LFPDPPP) and its applicable regulations in Mexico.

You can contact us for any issue related to your personal data at Email. 

2. Our Privacy Commitment

We respect your privacy and your decisions.

We do not share, sell, or rent your personal data.

We only work with reliable suppliers and under contracts that guarantee the security of your information.

We provide transparency regarding how we use your data.

You can withdraw your consent or change your preferences at any time.

We comply with Mexican legislation on the protection of personal data.

3. What personal data do we collect?

• We may collect the following personal information when you interact with us:
• Contact information: name, email, phone, postal address.
• Billing and shipping information: Tax ID, tax address, payment method (without storing sensitive banking information).
• Account details: username, password, order history, wish list.
• Preferences: interests in products, purchasing habits, type of products purchased.
• Technical data: IP address, browser, device, cookies and behavior on the site.
• Social media: username, comments or shared content if you interact with our official accounts.

We do not request or process sensitive data (such as health, religion or biometric information) unless strictly necessary and you expressly authorize us to do so.

4. How do we obtain your data?

We collect your personal data directly when:

• You make a purchase on our website.
• Create an account or subscribe to our newsletter.
• You participate in promotions, surveys, or loyalty programs.
• You can contact us via email, chat, or social media.

We may also obtain data automatically through the use of cookies or similar technologies, which help us to improve your experience on the site (see Cookies section below).

5. What do we use your data for?

We use your personal data for the following purposes:

Main purposes (necessary to provide you with our services):

• Process and deliver your orders and payments.
• Issue electronic invoices and tax receipts.
• Manage returns, refunds or warranties.
• To handle your inquiries or customer service requests.
• Keep your account and user preferences up to date.

Secondary (optional) purposes:

• Send promotional communications or newsletters about our products.
• Conduct internal and statistical analyses on purchasing habits and trends.
• Inviting you to participate in events, educational programs, or wellness campaigns.

If you do not wish your data to be used for secondary purposes, you can indicate this at any time by sending a Email.

6. Use of Cookies

Our website uses cookies and similar technologies to:

• Our website uses cookies and similar technologies to:
• Save products to your cart.
• Analyze site usage and improve its functionality.
• Show you relevant content and offers.

You can disable or delete cookies from your browser settings, although this may affect some site functions.

For more information, please see our Cookie Policy.

7. With whom do we share your personal data?

At Musgo de Roble, we do not sell or trade your data. We may share your information only with third parties who help us provide our services, under strict confidentiality agreements:

• Logistics providers: courier or parcel delivery companies.
• Payment processors: secure payment platforms (example: PayPal, Stripe, Mercado Pago).
• Digital service providers: web hosting, maintenance, email marketing, CRM.
• Competent authorities: when required by law.

All third parties we work with are required to protect the confidentiality and security of your personal data.

8. Data Security

We implement administrative, technical, and physical measures to protect your information against loss, theft, misuse, or unauthorized access.

However, no internet transmission is completely secure. While we do our best to protect your data, sending information is at your own risk.

9. Data Retention

We retain your personal data only for as long as necessary to:

To comply with the purposes established in this policy.

To meet legal, tax or contractual obligations.

Your data will then be securely blocked or deleted.

10. Links to third-party sites

Our website may include links to external sites or social networks.
Musgo de Roble is not responsible for the privacy or security policies of such sites.
We recommend that you review their policies before providing them with any personal information.

11. ARCO Rights (Access, Rectification, Cancellation and Opposition)

Under Mexican law, you have the right to:

• Access the personal data we have about you.
• Correct them if they are inaccurate or incomplete.
• Cancel them whenever you want us to remove them from our records.
• To object to its processing for specific purposes.
• Revoke your consent for the use of your data.
• To exercise these rights, send a request to Email. 

Your application must include:

• Full name and contact details.
• Clear description of the data and rights you wish to exercise.
• Valid official identification or document that proves your representation.

You will receive a response within 20 business days of receiving your request.

12. International Transfers

In the event that we need to transfer your personal data outside of Mexico (for example, to technology providers located in other countries), such transfers will be carried out securely and in accordance with Mexican law, guaranteeing an adequate level of data protection.

13. Privacy Policy Updates

Musgo de Roble may update this Privacy Policy at any time to reflect changes to our services or regulatory compliance.
The latest versions will be available at www.musgoderoble.mx/politica-de-privacidad and will take effect upon publication.

14. Contact

If you have any questions, comments, or wish to exercise your privacy rights, please contact us:

Email 

📞 (+52) 4426742645
📍 Calle del Puente de Alvarado 406, Santiago de Querétaro, Qro., México