{"id":1888,"date":"2025-10-09T19:28:42","date_gmt":"2025-10-09T19:28:42","guid":{"rendered":"https:\/\/musgoderoble.mx\/?page_id=1888"},"modified":"2025-11-11T21:06:47","modified_gmt":"2025-11-11T21:06:47","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/musgoderoble.mx\/en\/atencion-cliente\/preguntas-frecuentes\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<section class=\"section\" id=\"section_1834920591\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-799470418\">\n\n\n\t<div id=\"col-40283740\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1852471614\" class=\"text\">\n\t\t\n\n<h3><a href=\"https:\/\/musgoderoble.mx\/en\/atencion-cliente\/\">Customer service<\/a> &gt; Frequently Asked Questions<\/h3>\n\t\t\n<style>\n#text-1852471614 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-40283740 > .col-inner {\n  padding: 0px 30px 0px 30px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row row-small align-equal\"  id=\"row-1025220572\">\n\n\n\t<div id=\"col-886448220\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row\"  id=\"row-234543707\">\n\n\n\t<div id=\"col-388325443\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:10px;margin-bottom:10px;max-width:900px;height:1px;background-color:rgb(129, 129, 129);\"><\/div>\n\n<a href=\"https:\/\/musgoderoble.mx\/en\/atencion-cliente\/contactanos\/\" class=\"button alert is-link is-small\" >\n\t\t<span>CONTACT US<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-638053598\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:10px;margin-bottom:10px;max-width:900px;height:1px;background-color:rgb(129, 129, 129);\"><\/div>\n\n<a href=\"https:\/\/musgoderoble.mx\/en\/atencion-cliente\/pagos-y-pedidos\/\" class=\"button alert is-link is-small\" >\n\t\t<span>Payments and orders<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-638053598 > .col-inner {\n  margin: -50px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-2086581493\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:10px;margin-bottom:10px;max-width:900px;height:1px;background-color:rgb(129, 129, 129);\"><\/div>\n\n<a href=\"https:\/\/musgoderoble.mx\/en\/atencion-cliente\/politica-envios-devoluciones\/\" class=\"button alert is-link is-small\" >\n\t\t<span>Shipping and Returns<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2086581493 > .col-inner {\n  margin: -50px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-986628973\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:10px;margin-bottom:10px;max-width:900px;height:1px;background-color:rgb(129, 129, 129);\"><\/div>\n\n<a href=\"https:\/\/musgoderoble.mx\/en\/atencion-cliente\/preguntas-frecuentes\/\" class=\"button primary is-link is-small\" >\n\t\t<span>Frequently Asked Questions<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-986628973 > .col-inner {\n  margin: -50px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-811769858\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:10px;margin-bottom:10px;max-width:900px;height:1px;background-color:rgb(129, 129, 129);\"><\/div>\n\n<a href=\"https:\/\/musgoderoble.mx\/en\/atencion-cliente\/politica-de-cookies\/\" class=\"button alert is-link is-small\" >\n\t\t<span>Cookie policy<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-811769858 > .col-inner {\n  margin: -50px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-928999063\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:10px;margin-bottom:10px;max-width:900px;height:1px;background-color:rgb(129, 129, 129);\"><\/div>\n\n<a href=\"https:\/\/musgoderoble.mx\/en\/atencion-cliente\/politica-privacidad\/\" class=\"button alert is-link is-small\" >\n\t\t<span>Privacy Policy<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-928999063 > .col-inner {\n  margin: -50px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-513325545\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:10px;margin-bottom:10px;max-width:900px;height:1px;background-color:rgb(129, 129, 129);\"><\/div>\n\n<a href=\"https:\/\/musgoderoble.mx\/en\/atencion-cliente\/terminos-condiciones-uso\/\" class=\"button alert is-link is-small\" >\n\t\t<span>Terms and conditions of use<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-513325545 > .col-inner {\n  margin: -50px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1320514576\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:10px;margin-bottom:10px;max-width:900px;height:1px;background-color:rgb(129, 129, 129);\"><\/div>\n\n<a href=\"https:\/\/musgoderoble.mx\/en\/atencion-cliente\/terminos-condiciones-venta\/\" class=\"button alert is-link is-small\" >\n\t\t<span>Terms and conditions of sale<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1320514576 > .col-inner {\n  margin: -50px 0px 0px 0px;\n}\n@media (min-width:850px) {\n  #col-1320514576 > .col-inner {\n    margin: -50px 0px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-42325140\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:10px;margin-bottom:10px;max-width:900px;height:1px;background-color:rgb(129, 129, 129);\"><\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-42325140 > .col-inner {\n  margin: -50px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-886448220 > .col-inner {\n  padding: 0px 20px 0px 20px;\n  margin: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-886448220 > .col-inner {\n    padding: 0px 30px 0px 30px;\n    margin: 0px 0px 0px 0px;\n  }\n}\n@media (min-width:850px) {\n  #col-886448220 > .col-inner {\n    margin: -20px 0px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-713552350\" class=\"col medium-11 small-11 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\" style=\"background-color:rgb(255,255,255);\" >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-305216955\" class=\"text\">\n\t\t\n\n<h3>Frequently Asked Questions<\/h3>\n\t\t\n<style>\n#text-305216955 {\n  font-size: 1rem;\n}\n@media (min-width:550px) {\n  #text-305216955 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-collapse row-full-width\"  id=\"row-660081905\">\n\n\n\t<div id=\"col-1955983626\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1967648831\" class=\"text\">\n\t\t\n\n<p>At Musgo de Roble M\u00e9xico, we are proud to offer aromatherapy products, natural wellness, and conscious cosmetics with reliable and personalized service.<br \/>Below you'll find answers to frequently asked questions about orders, shipping, payments, and products. If you can't find what you're looking for, our Customer Service team will be happy to help.<\/p>\n\t\t\n<style>\n#text-1967648831 {\n  font-size: 0.85rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1955983626 > .col-inner {\n  padding: 10px 10px 0px 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2179732643\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2179732643-label\" class=\"accordion-title plain\" href=\"#accordion-item-1.-\u00bfmusgo-de-roble-realiza-env\u00edos-internacionales?\" aria-expanded=\"false\" aria-controls=\"accordion-2179732643-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>1. Does Musgo de Roble ship internationally?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2179732643-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2179732643-label\">\n\t\t\t\n\n<p data-start=\"967\" data-end=\"1158\">At the moment <strong data-start=\"979\" data-end=\"1036\">we only ship within Mexican territory<\/strong>.<br data-start=\"1037\" data-end=\"1040\" \/>Our site <a href=\"mailto:ayuda@musgoderoble.mx\">Email<\/a>\u00a0It is designed exclusively for customers with a delivery address in Mexico.<\/p>\n<p data-start=\"1160\" data-end=\"1358\">If you wish to purchase our products from another country, we recommend checking availability with local distributors or contacting our customer service team for more information.<\/p>\n<hr data-start=\"1360\" data-end=\"1363\" \/>\n<h2 data-start=\"1365\" data-end=\"1404\">\u00a0<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3856915225\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3856915225-label\" class=\"accordion-title plain\" href=\"#accordion-item-2.-\u00bfqu\u00e9-m\u00e9todos-de-pago-aceptan?\" aria-expanded=\"false\" aria-controls=\"accordion-3856915225-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>2. What payment methods do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3856915225-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3856915225-label\">\n\t\t\t\n\n<p data-start=\"1406\" data-end=\"1479\">We accept all major secure payment methods available in Mexico:<\/p>\n<ul data-start=\"1480\" data-end=\"1711\">\n<li data-start=\"1480\" data-end=\"1554\">\n<p data-start=\"1482\" data-end=\"1554\"><strong data-start=\"1482\" data-end=\"1514\">Credit and debit cards<\/strong> (Visa, Mastercard, American Express).<\/p>\n<\/li>\n<li data-start=\"1555\" data-end=\"1638\">\n<p data-start=\"1557\" data-end=\"1638\"><strong data-start=\"1557\" data-end=\"1602\">Bank transfer or electronic payment<\/strong> through authorized platforms.<\/p>\n<\/li>\n<li data-start=\"1639\" data-end=\"1711\">\n<p data-start=\"1641\" data-end=\"1711\"><strong data-start=\"1641\" data-end=\"1661\">Payments with PayPal<\/strong> and digital wallets (when enabled).<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1713\" data-end=\"1990\">All payments are processed securely and encrypted.<br data-start=\"1767\" data-end=\"1770\" \/>Orders will only be processed after the <strong data-start=\"1824\" data-end=\"1849\">payment confirmation.<\/strong>.<br data-start=\"1850\" data-end=\"1853\" \/>Any additional charges (for interest or bank fees) will depend on the conditions set by your financial institution.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-384435031\" class=\"accordion-item\">\n\t\t<a id=\"accordion-384435031-label\" class=\"accordion-title plain\" href=\"#accordion-item-3.-\u00bfpuedo-usar-una-tarjeta-de-cr\u00e9dito-internacional?\" aria-expanded=\"false\" aria-controls=\"accordion-384435031-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>3. Can I use an international credit card?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-384435031-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-384435031-label\">\n\t\t\t\n\n<p>Yes, provided that the <strong data-start=\"2077\" data-end=\"2116\">delivery address is in Mexico.<\/strong>.<br data-start=\"2117\" data-end=\"2120\" \/>Visa or Mastercard cards issued outside the country are accepted, but the order must be sent to a national address.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2083711722\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2083711722-label\" class=\"accordion-title plain\" href=\"#accordion-item-4.-\u00bfcu\u00e1nto-tarda-en-llegar-mi-pedido?\" aria-expanded=\"false\" aria-controls=\"accordion-2083711722-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>4. How long will it take for my order to arrive?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2083711722-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2083711722-label\">\n\t\t\t\n\n<p data-start=\"2299\" data-end=\"2478\">Orders are processed within <strong data-start=\"2333\" data-end=\"2355\">1 to 2 business days<\/strong> after payment confirmation.<br data-start=\"2386\" data-end=\"2389\" \/>The estimated delivery time is <strong data-start=\"2425\" data-end=\"2447\">3 to 5 business days<\/strong> depending on your location.<\/p>\n<p data-start=\"2480\" data-end=\"2685\">During promotions, peak seasons or special dates, times may be slightly longer.<br data-start=\"2581\" data-end=\"2584\" \/>You will receive a <strong data-start=\"2597\" data-end=\"2641\">email with the tracking number<\/strong> once your order has been dispatched.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2916143465\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2916143465-label\" class=\"accordion-title plain\" href=\"#accordion-item-5.-\u00bftienen-env\u00edo-gratuito?\" aria-expanded=\"false\" aria-controls=\"accordion-2916143465-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>5. Do you offer free shipping?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2916143465-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2916143465-label\">\n\t\t\t\n\n<p data-start=\"2299\" data-end=\"2478\">Yes. We offer <strong data-start=\"2741\" data-end=\"2794\">Free shipping on purchases over $1,000 MXN<\/strong>.<br data-start=\"2795\" data-end=\"2798\" \/>For orders below that amount, the shipping cost is calculated automatically during the checkout process before payment.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2657980817\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2657980817-label\" class=\"accordion-title plain\" href=\"#accordion-item-6.-\u00bfc\u00f3mo-puedo-rastrear-mi-pedido?\" aria-expanded=\"false\" aria-controls=\"accordion-2657980817-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>6. How can I track my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2657980817-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2657980817-label\">\n\t\t\t\n\n<p data-start=\"2968\" data-end=\"3182\">When your order is shipped, you will receive an email with your <strong data-start=\"3025\" data-end=\"3043\">guide number<\/strong> and the direct link to the carrier's page.<br data-start=\"3094\" data-end=\"3097\" \/>You will be able to check the status of your shipment and the estimated delivery date in real time.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1827537930\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1827537930-label\" class=\"accordion-title plain\" href=\"#accordion-item-7.-\u00bfpuedo-devolver-o-cambiar-un-producto?\" aria-expanded=\"false\" aria-controls=\"accordion-1827537930-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>7. Can I return or exchange a product?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1827537930-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1827537930-label\">\n\t\t\t\n\n<p data-start=\"3239\" data-end=\"3303\">Yes, we only accept returns in the following cases:<\/p>\n<ul data-start=\"3304\" data-end=\"3419\">\n<li data-start=\"3304\" data-end=\"3350\">\n<p data-start=\"3306\" data-end=\"3350\">The product arrived <strong data-start=\"3324\" data-end=\"3347\">damaged or defective.<\/strong>.<\/p>\n<\/li>\n<li data-start=\"3351\" data-end=\"3419\">\n<p data-start=\"3353\" data-end=\"3419\">A was delivered <strong data-start=\"3367\" data-end=\"3390\">incorrect product<\/strong> or different from the one requested.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3421\" data-end=\"3643\">Applications must be made within the <strong data-start=\"3468\" data-end=\"3527\">10 calendar days after receiving the order,<\/strong>sending a <a href=\"mailto:ayuda@musgoderoble.mx\">Email<\/a> with photographs of the product, packaging and proof of purchase.<\/p>\n<p data-start=\"3645\" data-end=\"3848\">The items must be returned <strong data-start=\"3678\" data-end=\"3713\">Unused, in its original packaging<\/strong> and with all accessories included.<br data-start=\"3751\" data-end=\"3754\" \/>Once the return has been verified, we will process the <strong data-start=\"3804\" data-end=\"3829\">refund or replacement<\/strong> as appropriate.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1507928862\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1507928862-label\" class=\"accordion-title plain\" href=\"#accordion-item-8.-\u00bfpuedo-cambiar-mi-direcci\u00f3n-o-cancelar-un-pedido?\" aria-expanded=\"false\" aria-controls=\"accordion-1507928862-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>8. Can I change my address or cancel an order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1507928862-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1507928862-label\">\n\t\t\t\n\n<p data-start=\"3916\" data-end=\"4165\">If your order is still <strong data-start=\"3933\" data-end=\"3955\">has not been sent,<\/strong>contact us as soon as possible at <a href=\"mailto:ayuda@musgoderoble.mx\">Email<\/a> with the order number and the new shipping details.<br data-start=\"4069\" data-end=\"4072\" \/>Once the order has been dispatched, it is no longer possible to modify the address or cancel the shipment.<\/p>\n<p data-start=\"4167\" data-end=\"4280\">In case of cancellation before shipment, the <strong data-start=\"4210\" data-end=\"4223\">refund<\/strong> It will be done using the same payment method used.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2630597019\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2630597019-label\" class=\"accordion-title plain\" href=\"#accordion-item-9.-\u00bfqu\u00e9-hago-si-olvid\u00e9-mi-contrase\u00f1a-o-no-puedo-acceder-a-mi-cuenta?\" aria-expanded=\"false\" aria-controls=\"accordion-2630597019-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>9. What do I do if I forgot my password or cannot access my account?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2630597019-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2630597019-label\">\n\t\t\t\n\n<p data-start=\"4364\" data-end=\"4395\">To reset your password:<\/p>\n<ol data-start=\"4396\" data-end=\"4588\">\n<li data-start=\"4396\" data-end=\"4469\">\n<p data-start=\"4399\" data-end=\"4469\">On the home page, click on <strong data-start=\"4435\" data-end=\"4466\">\u201cForgot your password?\u201d<\/strong>.<\/p>\n<\/li>\n<li data-start=\"4470\" data-end=\"4529\">\n<p data-start=\"4473\" data-end=\"4529\">Enter your registered email address.<\/p>\n<\/li>\n<li data-start=\"4530\" data-end=\"4588\">\n<p data-start=\"4533\" data-end=\"4588\">You will receive an email with a link to reset it.<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"4590\" data-end=\"4776\">For security, we recommend creating a new password that is different from the temporary one.<br data-start=\"4672\" data-end=\"4675\" \/>If you are having difficulties, you can write to us at <a href=\"mailto:ayuda@musgoderoble.mx\">Email<\/a>\u00a0and we will gladly assist you.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4130348324\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4130348324-label\" class=\"accordion-title plain\" href=\"#accordion-item-10.-\u00bfpuedo-solicitar-muestras-o-kits-de-prueba?\" aria-expanded=\"false\" aria-controls=\"accordion-4130348324-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>10. Can I request samples or test kits?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4130348324-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4130348324-label\">\n\t\t\t\n\n<p data-start=\"4839\" data-end=\"5135\">In <strong data-start=\"4842\" data-end=\"4867\">Musgo de Roble M\u00e9xico<\/strong> include <strong data-start=\"4878\" data-end=\"4900\">free samples<\/strong> in some special orders and campaigns.<br data-start=\"4942\" data-end=\"4945\" \/>In addition, we invite you to follow us on our <strong data-start=\"4990\" data-end=\"5008\">social networks<\/strong> and subscribe to our newsletter to receive notifications about promotions and launches with gifts or trial kits.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2794228068\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2794228068-label\" class=\"accordion-title plain\" href=\"#accordion-item-11.-\u00bfc\u00f3mo-puedo-solicitar-una-colaboraci\u00f3n-o-donaci\u00f3n?\" aria-expanded=\"false\" aria-controls=\"accordion-2794228068-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>11. How can I request a collaboration or donation?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2794228068-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2794228068-label\">\n\t\t\t\n\n<p data-start=\"5205\" data-end=\"5542\">If you represent an organization, wellness project, school, or health center and wish to collaborate or request support, please send your proposal to <a href=\"mailto:ayuda@musgoderoble.mx\">Email<\/a>\u00a0<br data-start=\"5393\" data-end=\"5396\" \/>We will evaluate your application based on our values \u200b\u200bof sustainability, well-being and social purpose, and we will contact you if it is approved.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2395735794\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2395735794-label\" class=\"accordion-title plain\" href=\"#accordion-item-12.-\u00bfsus-productos-son-naturales-y-libres-de-pruebas-en-animales?\" aria-expanded=\"false\" aria-controls=\"accordion-2395735794-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>12. Are your products natural and free from animal testing?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2395735794-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2395735794-label\">\n\t\t\t\n\n<p data-start=\"5623\" data-end=\"5919\">Yes. In <strong data-start=\"5630\" data-end=\"5648\">Musgo de Roble<\/strong> work exclusively with <strong data-start=\"5675\" data-end=\"5747\">brands committed to sustainability, purity, and environmental ethics<\/strong>as <strong data-start=\"5754\" data-end=\"5772\">Primavera Life<\/strong> and <strong data-start=\"5775\" data-end=\"5801\">Essential Therapeutics<\/strong>.<br data-start=\"5802\" data-end=\"5805\" \/>All our products are made with ingredients <strong data-start=\"5864\" data-end=\"5916\">natural, organic and cruelty-free.<\/strong>.<\/p>\n<p data-start=\"5921\" data-end=\"6121\">We do not conduct animal testing or collaborate with laboratories that do.<br data-start=\"6006\" data-end=\"6009\" \/>We support a model of conscious beauty and wellness that respects people, animals, and the planet.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2826845164\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2826845164-label\" class=\"accordion-title plain\" href=\"#accordion-item-13.-\u00bfd\u00f3nde-puedo-comprar-productos-musgo-de-roble?\" aria-expanded=\"false\" aria-controls=\"accordion-2826845164-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>13. Where can I buy Musgo de Roble products?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2826845164-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2826845164-label\">\n\t\t\t\n\n<p data-start=\"6187\" data-end=\"6346\">You can purchase them directly from our website <strong data-start=\"6240\" data-end=\"6263\"><a class=\"decorated-link\" href=\"https:\/\/musgoderoble.mx\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"6242\" data-end=\"6261\">www.musgoderoble.mx<\/a><\/strong>, where you will find the complete catalog, special editions and exclusive sets.<\/p>\n<p data-start=\"6348\" data-end=\"6588\">We also selectively distribute our products in <strong data-start=\"6406\" data-end=\"6457\">wellness spaces, spas and natural shops<\/strong> in Mexico.<br data-start=\"6468\" data-end=\"6471\" \/>To find nearby points of sale, write to us at <a href=\"mailto:ayuda@musgoderoble.mx\">Email <\/a>\u00a0indicating your city or postal code.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1666812330\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1666812330-label\" class=\"accordion-title plain\" href=\"#accordion-item-14.-\u00bfc\u00f3mo-puedo-contactar-al-servicio-de-atenci\u00f3n-al-cliente?\" aria-expanded=\"false\" aria-controls=\"accordion-1666812330-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>14. How can I contact customer service?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1666812330-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1666812330-label\">\n\t\t\t\n\n<p data-start=\"6665\" data-end=\"6754\">Our team is available to answer your questions or help you with any order.<\/p>\n<p data-start=\"6756\" data-end=\"6925\">\ud83d\udce7 <strong data-start=\"6759\" data-end=\"6787\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6761\" data-end=\"6785\">ayuda@musgoderoble.mx<\/a><\/strong><br data-start=\"6787\" data-end=\"6790\" \/>\ud83d\udcde <strong data-start=\"6793\" data-end=\"6841\">+52 442-674-2645<\/strong><br data-start=\"6841\" data-end=\"6844\" \/>\ud83d\udd53 Schedule: <strong data-start=\"6856\" data-end=\"6923\">Monday to Friday from 9:00 a.m. to 6:00 p.m. (Central Mexico Time)<\/strong><\/p>\n<p data-start=\"6927\" data-end=\"7053\">\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-713552350 > .col-inner {\n  padding: 10px 20px 0px 20px;\n  margin: 0px 0px 0px 20px;\n}\n@media (min-width:550px) {\n  #col-713552350 > .col-inner {\n    margin: -35px 30px 0px 30px;\n  }\n}\n@media (min-width:850px) {\n  #col-713552350 > .col-inner {\n    margin: -10px 0px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1834920591 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(248, 248, 243);\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":1770,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-1888","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/musgoderoble.mx\/en\/wp-json\/wp\/v2\/pages\/1888","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/musgoderoble.mx\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/musgoderoble.mx\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/musgoderoble.mx\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/musgoderoble.mx\/en\/wp-json\/wp\/v2\/comments?post=1888"}],"version-history":[{"count":14,"href":"https:\/\/musgoderoble.mx\/en\/wp-json\/wp\/v2\/pages\/1888\/revisions"}],"predecessor-version":[{"id":3321,"href":"https:\/\/musgoderoble.mx\/en\/wp-json\/wp\/v2\/pages\/1888\/revisions\/3321"}],"up":[{"embeddable":true,"href":"https:\/\/musgoderoble.mx\/en\/wp-json\/wp\/v2\/pages\/1770"}],"wp:attachment":[{"href":"https:\/\/musgoderoble.mx\/en\/wp-json\/wp\/v2\/media?parent=1888"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}